Frank Kwame Fordjour
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Client reviews - Page 6
Liam Dallas-Ross
01 Dec 2021
The driver was fine. But I was not pleased with the general service and pricing. I was moving to a new flat, just 1 mile away from my old flat. I would have booked a large van for 1 hour, but since the minimum booking was 2 hours I decided to book a medium van with the intention of doing 2 trips. However on arrival the driver informed me that this was not allowed, but I was not given a reason why. If I hire a van for 2 hours, I don't see the problem in 2 trips (only 5 miles total!). So in the end I was asked to pay an additional £20 (£80 total) despite only using 50 minutes of the 2 hours I booked for. Not good value.
QMAV Response: The customer was correctly charged, because he booked only a trip. An additional trip requires 2 stop points and extra mileage, which costs and additional £20. While we offer van by the hour, the trips are charged based on the mileage and stop points - it is a different cost for 2 hours for a 2 miles trip, and a totally different for 2 hours and 50 miles trip.
Andrew Wilsdorf
22 Nov 2021
Excellent work, Frank was very helpful and efficient.
Rob
18 Oct 2021
Frank is very professional, a massive help with loading and unloading, and an excellent driver too. Top guy, highly recommended.
The Earl Of Bradford
03 Jun 2021
What a shambles of an experience, the pickup was scheduled for 10 am, however, the first driver had problems as his van broke down, so they found a replacement who picked up really late, so he never got to me until 8.30 at night, the problem is that you cannot get hold of anyone to find out what is happening as nobody answers the phone numbers on the website. The driver who finally brought everything was charming and helpful; I have no idea if he had straps and blankets.
Terence Roach
30 May 2021
Was actually early, friendly & very helpful, would recommend
Adam Rowe
21 May 2021
Really helpful thanks for all your help Frank!
Jonathan Foster
15 May 2021
Frank was very punctual and helpful. We managed to get everything done extremely quickly and everything arrived safe and sound! I would definitely use his services again.
Somashekar Gouri
09 May 2021
No comment
Nathaniel Wright
09 May 2021
Easy going, helpful.
Francesca
04 May 2021
Brilliant experience, such a friendly and helpful driver and went out of his way to make sure everything ran smoothly for us. Would definitely recommend!
Nathaniel Wright
30 Apr 2021
Friendly and flexible.
Sian Lawrence
15 Apr 2021
Frank was absolutely brilliant. He arrived 5 minutes early, was super respectful and a complete professional! I’ll be recommending him to everyone!
Rob Cafferty
02 Apr 2021
Great experience. Frank was very professional and made our move a lot more relaxed. Would definitely recommend to anyone.
Emma Cahill
22 Mar 2021
Frank is a friendly guy and very helpful and professional. . He unpacked and packed again when we went to the storage warehouse. He went out of his way to assist me. Thank you.
Glynis
27 Feb 2021
Great experience! Frank was amazing.