Our privacy policy
This Privacy Policy explains how Quick Man and Van, collects, uses, stores and protects personal data when you use our website and services. Personal data means information relating to an identified or identifiable individual.
1. What personal information do we collect from the people that visit our website?
When booking or registering on our site, as appropriate, you may be asked to enter your name, email address, phone number or other details to help you with your experience.
2. When do we collect information?
We collect information from you when you register on our site, place a booking, fill in a form or enter information on our site.
3. How do we use your information?
We may use the information we collect from you when you register, book a van, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
- To personalize your van booking
- To improve our website in order to better serve you.
- To allow us to better serve you in response to your customer service requests.
- To provide to authorities when required for accounting purposes.
- To manage complaints, disputes, reviews and customer enquiries.
- To comply with legal, accounting, tax and regulatory requirements and to establish, exercise or defend legal claims.
Depending on the purpose, we process personal data where necessary to perform our contract with you, comply with a legal obligation, pursue our legitimate business interests, or where you have provided consent.
4. What is our lawful basis for processing your personal data?
Depending on the purpose, we process personal data on one or more of the following lawful bases:
- Contract – where processing is necessary to provide quotations, manage bookings and provide the services requested by you.
- Legal obligation – where processing is necessary to comply with our legal, tax, accounting or regulatory obligations.
- Legitimate interests – where necessary for the operation and protection of our business, including customer service, preventing fraud, maintaining business records, handling complaints and disputes, improving our services, and establishing, exercising or defending legal claims.
- Consent – where consent is required, including for certain marketing communications or non-essential cookies.
5. How long do we keep the data?
We retain personal data only for as long as reasonably necessary for the purposes for which it was collected and to comply with our legal, accounting, tax and regulatory obligations. Customer, booking and transaction records are generally retained for at least 6 years from the end of the relevant company financial year. Personal data may be retained for longer where reasonably necessary in connection with complaints, disputes, chargebacks, fraud prevention, regulatory enquiries, or the establishment, exercise or defence of legal claims. When personal data is no longer required, it will be securely deleted or anonymised.
6. How do we protect your information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
7. We use regular Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user placing an order enters, submits, or accesses their information to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
8. Third-party disclosure
We do not sell or trade your personal data.
We may share personal data where reasonably necessary with:
- drivers and service providers assigned to or involved in fulfilling your booking;
- payment processors and financial service providers;
- hosting, IT, communications and other technology service providers;
- professional advisers such as accountants, legal advisers and insurers;
- government authorities, regulators, courts or law enforcement where required or permitted by law.
9. Third-party links
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
10. Your data protection rights
Under UK data protection law, you may have the right to request access to your personal data, correction of inaccurate personal data, erasure of your personal data, restriction of processing, data portability, or to object to certain processing.
These rights are not absolute and may be subject to exemptions under applicable law. We may retain personal data where necessary to comply with legal, tax, accounting or regulatory obligations, or where necessary for the establishment, exercise or defence of legal claims.
If you wish to exercise any of your data protection rights, please contact us using the contact details provided on our website.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).
Our cookies policy
11. Do we use "cookies"?
Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow it) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
12. We use cookies to:
- Help remember and process the details of your last quote search.
- Understand and save user's preferences for future visits.
- Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since every browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.
13. If users disable cookies in their browser:
If you turn cookies off, some features will be disabled. Some of the features that make your site experience more efficient may not function properly.
However, you will still be able to place orders by contacting customer service.