Below are the frequently asked questions about our booking services. Click on each question to reveal the answer. If you have additional questions please contact us.
- How does Quick Man and Van work?
- How safe is Quick Man and Van website?
- How do I get a removal quote?
- Do my quotes include VAT?
- How do I confirm my booking?
- How do I pay for my booking?
- How do I get the best price?
- How do I receive the booking confirmation?
- Can I cancel my booking?
- Can I make changes to my booking prior to the removal day?
- Does my coupon code give me a discount every time?
- What is the minimum amount of time I can book a man and van for?
- Are there any additional booking costs, other than the quote?
- What happens if the removal takes longer than I booked?
- When does the charging start and stop?
- Why have the prices changed since my last search?
- Do my quotes include the congestion charge?
- Do my quotes include toll road charges?
- Do my quotes include parking fees?
- Do my quotes include ferry costs?
- Will I get a receipt on completion?
- Can I make stops between the collection and delivery addresses?
- Can I travel in the van?
- Can you provide more helpers if required?
- Can I arrange a return trip?
- Are all your drivers insured?
- What are Bronze drivers?
- What are Silver drivers?
- What are Gold drivers?
- Can I get additional insurance?
- What happens if my items are damaged?
- What happens if the driver is delayed?
- What happens if I delay the job?
- How should I prepare for the move?
- Will my items be handled correctly during the loading and unloading process?
- Do I need to be personally present on the removal day?
- Will there be any documents to sign?
- Do all of your vans come with a driver?
- Can I request storage for my items?
- Do Quick Man and Van supply boxes?
- Do Man and Van service providers dismantle and re-assemble items?
- Can the Man and Van service provider refuse to transport any of my items?
- Can the Man and Van service provider refuse to transport my pet?
- How do I leave feedback?
Customers who need the Quick Man and Van service enter their removal details on our web form, then Quick Man and Van calculates the costs for the removal according to Man and Van service providers' pricing settings and displays the quotes on the results page. Customers can then book instantly if they are satisfied with the costs and terms of the job.
Quick Man and Van uses SSL web to encrypt the connection and the payment modules are secured by Stripe and PayPal which are well known and trusted around the world.
All you have to do is to complete the required fields on the Instant Quotes page and our platform will instantly send all available Man and Van service provider quotes for the job.
All Man and Van service providers are self-employed sub-contractors, so no VAT charge is added.
To confirm your booking click the "Book Now" button on the results page and follow the payment instructions.
You can pay a deposit of 30% upon booking confirmation and the remaining amount in cash to the driver or you can pay the full quote price online.
We've set up a page for you with tips and tricks on how to get the best price here.
Once you pay for your booking you will receive a confirmation email. When the booking is accepted by the driver you will receive an email with the driver's contact details.
You are able to cancel a booking at any time. In certain cases, cancellation fees are applied according to our Cancel and Refund policy.
You can make any changes as long as you discuss and confirm with your Man and Van service provider.
Your coupon code will give you one discounted booking. However, not all Man and Van service providers participate in our discount campaigns due to their low prices.
All quotes can be booked with a minimum of 2 hours charge. If your trip from collection address to delivery address takes more than 2 hours, then the minimum time you can book is the trip time. You must also add to your booking the loading and unloading time.
No, you will be charged only with the quote amount.
If the removal takes longer, you will be charged every half hour and you will pay to the driver.
The charging will begin the moment the Man and Van service provider has parked and made contact with you and will end when the last item is inside the delivery location.
The price changes as you get closer to your move date because low price Man and Van service providers are booked quickly. We advise you to book a Man and Van service provider as soon as possible for the lowest prices.
No, if you are moving within the congestion zone, £11.50 will be paid at the end of the job to the driver. If you wish to avoid the congestion charge, consider booking on a weekend, national holiday or after 18:00 on a weekday.
No, the cost for the toll road charges will be paid at the end of the job to the driver.
The cost of parking fees (if any) will be paid to the driver at the end of the job.
No, your Quick Van and Man quote does not include ferry costs. If any ferry costs occur, you will pay to the driver at the end of the job (note that ferry costs must be paid by the customer for return trip as well).
Yes, the driver will issue you either a paper or electronic receipt after the removal is completed.
Yes, simply click the "add stop point" button on the Instant Quotes page.
Yes, you can travel in the van if there are available seats at no charge. Available seats depend on the type of van you select and how many helpers you request.
It is the customer's responsibility to ensure enough helpers are ordered. If you require more helpers for the removal, please speak with your driver directly. He may have resources to help complete the removal.
Yes, you can arrange the return trip with your driver directly.
Yes, all drivers are insured. Each driver displays a bronze, silver or gold badge, depending on the coverage type. Drivers with bronze badge offer basic coverage while gold badge drivers offer premium coverage.
Drivers that sent us external image of the vehicle, the driver license and the motor insurance display a Bronze badge.
Drivers that sent us external image of the vehicle, the driver license, the motor insurance and good in transit cover display a Silver badge.
Drivers that sent us external image of the vehicle, the driver license, the motor insurance, good in transit cover and public liability insurance display a Gold badge.
Yes. For increased insurance coverage, please contact your home insurance provider.
In the unlikely event that an item is damaged, please contact Quick Man and Van at +44 7538 532 182 or +44 199 267 7586 or email us.
In the unlikely event your vehicle is delayed you will be contacted and updated with an estimated time of arrival.
If you wish to modify your collection time, please discuss with the driver his availability. In the case that the driver has already arrived to the collection point, you will be charged every half hour for the extra time.
In preparation of your move, make sure that everything is packed when the driver arrives, that the driver will have access to the building and a spot for the van to park.
Our Man and Van service providers are obliged to respect you and your items. All vehicles carry trolleys, straps and blankets to make sure that your items are safe during transport.
You don't need to be personally present on the day of the removal, but the Man and Van service providers will need an adult representative (usually a friend or family member) to let them into the collection point, via and delivery address.
The Man and Van service providers will have all the necessary paperwork to sign, if required, including insurance documents.
Yes, all of our vans come with at least one driver. Based on your request, a Man and Van service provider can bring helpers to load and unload your items.
No, Quick Man and Van does not offer any storage facilities at the moment.
No, Quick Man and Van does not supply packing boxes. However you may request the number of boxes needed in the description box on the Instant Quotes page and your Man and Van service provider will contact you about packing supplies.
Yes, our Man and Van service providers are equipped to dismantle and re-assemble items. Please add the name and description of the items to be dismantled in the description box on the Instant Quotes page if you need this service.
Certain goods may not be transported due to their hazardous, dangerous or illegal nature. You can read more about this on our Terms and Conditions page.
In general, our Man and Van service providers are not against transporting pets in their vehicle. However, we strongly recommend notifying the driver about this in the description box on the Instant Quotes page.
After the removal is complete, you will receive an email with a link where you can leave feedback for the Man and Van service provider you selected. Please note that feedback is subject to mediation and in case of bad rating we will investigate the matter.