The terms "Quick Man and Van", "we", "us" refer to NovaVera Ltd, the owner of this website. The terms "customer", "client", "you" refer to a person that makes an on-line booking. The terms "driver", "service provider" refer to removal companies receiving confirmed bookings from Quick Man and Van on-line booking platform. The terms "booking management page" refers to the URL (link) Quick Man and Van generates for each valid booking, where the customer can see booking parameters and where the customer can interact with the booking. Customers that use Quick Man and Van service acknowledge that they have read and agreed with the following terms and services.
2. The Quick Man and Van platform
Quick Man and Van is a sharing platform where customers and Man and Van service providers can find each other in a fast and reliable way. Quick Man and Van does not provide any removal services by the nature of our business. It is up to the customer what Man and Van service provider they select, based on their requirements and the resulting legal relation is between the customer and the chosen Man and Van service provider.
3. Using the website
3.1. By using the Quick Man and Van website, you agree and accept all the terms and conditions written on this page. If you disagree with any of these terms and conditions you must not use the Quick Man and Van website. You agree to use the website in good faith and are prohibited from using, uploading or transmitting to or from the website any material that is threatening, defamatory, obscene, indecent, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience.
3.2.People under 18 years old are not allowed to use Quick Man and Van website. We may temporarily suspend access to our website in order to make any necessary updates.
4. Website content
Quick Man and Van does not warrant the accuracy or completeness of the content of the website, that the material on the website is up to date or that the website will be free from faults. Quick Man and Van may make changes to the content of the website at any time and without notice. Information posted on Quick Man and Van website is for advice only and should not be relied on. We disclaim all liability resulted from any reliance placed by any user of our website.
You are specifically restricted from all of the following:
- publishing any Website material in any other media;
- selling, sub-licensing and/or otherwise commercializing any Website material;
- publicly performing and/or showing any Website material;
- using Quick Man and Van website in any way that is or may be damaging to Quick Man and Van website;
- using Quick Man and Van website in any way that impacts user access to Quick Man and Van website;
- using Quick Man and Van website contrary to applicable laws and regulations, or in any way that may cause harm to the website, or to any person or business entity;
- engaging in any data mining, data harvesting, data extracting or any other similar activity in relation to Quick Man and Van Website;
- using Quick Man and Van Website to engage in any advertising or marketing.
6. Intellectual property rights
You must not duplicate copy or resell any part of the Quick Man and Van website. The content of this website is owned by Quick Man and Van. If you have any concerns about materials that appear on our site, please contact us.
7. Governing law & jurisdiction
These Terms will be governed by and interpreted in accordance with the laws of the United Kingdom, and you submit to the non-exclusive jurisdiction of the courts located in the United Kingdom for the resolution of any disputes.
8.1. For each booking made, you can rate for the Man and Van service provider you selected, only after the job was done. Threatening the Man and Van service provider with negative feedback in order to obtain advantages not included in the initial description or quote for the job is strictly prohibited.
8.2. In the unlikely event of negative feedback left for a Man and Van service provider, Quick Man and Van reserves the right to investigate the cause of such feedback, and modify or not publish the feedback if it is considered unfounded negative feedback, without your prior consent.
9.1. Customers book for free on our platform. A deposit is paid when a Man and Van service provider is booked by the customer using credit or debit card or via Paypal. The remaining amount is then paid to the Man and Van service provider in cash at the end of the job. Man and Van service providers are responsible for the collection of the amount owed at the end of a job.
9.2. Alternatively, the entire cost of the job can be paid at the moment of the booking with nothing being due to the driver upon job completion.
9.3. If the customer needs extra time to finish the job, or/and there are additional flights of stairs (in case the customer ordered help), or/and additional stops, or/and extra trips are required, the customer will pay the extra amounts in cash to the driver. For transparency, the fees for extra charges are displayed in the booking management page (at the bottom).
10. Cancellation & refunding
10.1. If you cancel your booking more than 7 working days prior to your pick-up date & time you will be charged a flat fee of £5.00.
10.2. If you cancel your booking with less than 7 working days before the pick-up date & time you will be charged a 35% from the total value of the job as cancellation fee (the deposit).
10.3. If you cancel your booking within 24 hours of the booking due to start you will not be refunded any amounts that have been paid.
10.4. If you have multiple bookings in an attempt to abuse our website in any way, no refunds will be issued.
10.5 If you wish to postpone your booking, we retain the right to hold any money paid until you reschedule and the funds are applied to the future booking. If you eventually choose to cancel the booking, the cancellation policy above will apply.
10.6 If for some reason (generated by us) we have to replace your driver and eventually reschedule the pick-up time with your consent, you are entitled to cancel the booking (in the moment we notify you about the change, not later) and receive a full refund. We do not offer any compensation in case the driver has been replaced or the pick-up time was delayed as long the job was completed.
10.7 Quick Man and Van can't compensate you if you pay directly to the driver any (extra) amounts. The driver is an independent contractor and he is the only person who benefits from any cash (or direct wire) payments you made to him.
10.8. In order to request a refund, please contact us by phone at +44 7538 532 182 or +44 199 267 7586 or contact us by email.
10.9. Please be aware that it takes 5 to 10 business days for the payment gateway to transfer the funds into your bank account in case of a refund. For more information please check the payment gateway (stripe) documentation here.
11. Driver insurance
Quick Man and Van has three levels of insurance that Man and Van service providers can have, as outlined below:
BRONZE - full and valid UK driving license and motor insurance. For this level, Man and Van service providers do not have goods in transit or public liability insurance. In the event of any damage to your items, property or injury to any persons during the removal, Quick Man and Van and the Man and Van service provider accepts no liability.
SILVER - full and valid UK driving license, motor insurance and goods in transit insurance. For this level Man and Van service providers do not have public liability insurance cover. In the event of injury to any persons during the removal, Quick Man and Van and the Man and Van service provider accepts no liability.
GOLD - full and valid UK driving license, motor insurance, goods in transit and public liability cover. In the event of any damage to your items, property or persons injury during the removal related task please contact Quick Man and Van support.
12. Goods in transit insurance
Goods in transit insurances are covering up to £10.000.
13. Customer's responsibilities
13.1. It is entirely the customer's responsibility to choose the correct van size. You can view our Size Guide or you can contact our customer support team to help you make the right choice.
13.2. It is the customer's responsibility to reserve parking for the booked vehicle. If there is no parking available and the Man and Van service provider receives a parking ticket it will be the customer's responsibility to pay the fine at the end of the job.
13.3. It is the customer's responsibility to ensure that all items can be moved from the old to the new property and they fit through the doors. Man and Van service providers are not qualified to remove any windows or to make new entrances to the properties.
13.4. It is the customer's responsibility to ensure there is enough man power to lift & carry heavy items (considering the ordered help level and people available on site). If an item is too heavy to be lifted by available people on site (The legal manual handling guidelines suggest that the maximum safe lifting weight for a woman is 16kg, and the maximum safe lifting weight for men is 25kg), it will not be loaded in the van (with no discounts/refunds).
13.5. It is the customer's responsibility to dismantle items before Man and Van service provider's arrival, unless this service has been requested in the description box which can be found in the bottom part of the Instant Quotes page. All our drivers carry basic tools, but you must announce upfront that you will need them to dismantle furniture.
13.6. It is the customer's responsibility to fill the correct details of the move (including contact details). In case the customer doesn't enter all move parameters correctly (like additional flight of stairs, additional stops, additional time), additional costs will be calculated by the driver (based on prices displayed in the booking details) and it will be paid in cash directly to the driver.
13.7. If the customer received a single item discount (by checking the appropiate box in the quote form), but more items are required to be moved, it is customer's responsibility to pay in cash the value of the discount, otherwise the driver will move a single item as initially selected by the customer.
13.8. If the customer received a student discount (by entering a NUS/CID in the quote form), but customer can't provide the student card with the entered NUS ID, it is customer's responsibility to pay in cash the value of the discount.
13.9. It is the customer's responsibility to pack everything properly. Quick Man and Van nor the drivers does not take responsibility for damage caused by poor packing.
13.10. It is the customer's responsibility to make sure all the required items are loaded in the van. Quick Man and Van nor the drivers does not take responsibility for items that are forgotten at the collection address.
13.11. If any delay is caused by the customer our Man and Van service providers reserve the right to charge the extra time that was spent waiting for the customer to be ready.
13.12. If the customer booked incompletely (missing flights of stairs, additional stops needed, additional miles needed, additional trips), the customer must pay the extra services in cash to the driver according to booking extra-charges (as shown in the booking management page).
13.13. If the customer needs to travel in the van (considering the available seats), it is customer's responsibility to let us know that they need to travel in the van (using the message box after the booking is complete or contacting us by mail).
13.14. If the customer wants to change the pick-up time to a confirmed booking we cannot guarantee availability so please contact the Man and Van service provider directly.
13.15. Staff abuse will not be tolerated. If the Man and Van service provider is forced to terminate an assignment because of abuse from a customer, the customer will still be charged in full.
Any disputes with regards to the man and van removals jobs should be raised in written (email or contact form is accepted) with Quick Man and Van to be fully investigated. By using our booking platform you agree to release Quick Man and Van from all claims of every nature and we will not be connected in any way with such dispute.
16. Confirmed bookings VAT
Confirmed bookings from Quick Man and Van are exclusive of VAT.
Upon non-payment to a Man and Van service provider we reserve the right to register your details in various blacklists, to ban you from our website and to disclose your details to law enforcement authorities.
18. Self loading
If the customer chooses to load the items in the Man and Van service provider's vehicle, the Man and Van service provider will not have any involvement in the loading and unloading process and the customer is solely liable for any damage of the items. Insurances will only cover the items in the event of a road traffic accident.
All our Man and Van service providers carry trolleys, blankets, straps and basic tools. You can add any additional requirements in the description box which can be found in the bottom part of the Instant Quotes page.
20. Prohibited goods
Certain goods may not be transported due to their hazardous, dangerous or illegal nature ("Prohibited Goods"). If you are unsure of the legality of your goods, you must not book on our website.
21. Minimum charge & excess booking
26.1 There is a 2 hour minimum charge on all bookings. However, you cannot book less hours than the trip's duration, so in the case when the trip from collection point to delivery point takes for example 5 hours, then the minimum you can book is 5 hours. You must also take into consideration the time it takes to load and unload your items. In case you need more than you booked, our Man and Van service providers charge every half hour thereafter at their respective half hourly rates (which are displayed on the Quotes Page for each Man and Van service provider).
26.2 In the event of booking more time or services than required, we are unable to offer a refund for the unused portion. It is the customer's responsibility to ensure that the booking accurately reflects their needs. In cases where payment is made in cash, the customer is obligated to pay the full amount owed for the services booked, regardless of actual usage. We encourage all our clients to carefully consider their requirements before finalizing their bookings to avoid any inconvenience.
22. Congestion charge zone
If the moving route passes through the London Congestion Zone, you must pay the congestion charge in cash to the driver. The Congestion Charge is a £15.00 daily charge if you drive within the Congestion Charge zone 7:00-18:00 Monday-Friday and 12:00-18:00 Sat-Sun and bank holidays. No charge between Christmas Day and New Year's Day bank holiday (inclusive). To learn more about this charge click here.
23. Ultra Low Emission Zone (ULEZ)
If you are traveling within the Ultra Low Emission Zone the charge for ULEZ will be paid by the service provider and NOT by the customer.
24. Toll road charges
If the trip is involving toll road charges, you must pay the charge yourself or you must pay the value of the charge in cash to the driver at the end of the job.
25. Parking charges
If there are parking charges involved, you must pay the charge yourself or you must pay the value of the charge in cash to the driver at the end of the job.
26. Ferry costs
If the trip involves the use of a ferry, you must pay the ferry costs yourself (including the return trip of the van).
If there are delays caused by circumstances out of our control (weather, traffic, etc), you will be contacted prior to your pick up time by the Man and Van service provider and updated with an estimated time of arrival. We do not take responsibility for any customer losses due to out of our control pick-up/delivery delays and we don't offer partial refunds for delays that are out of our control.
In the unlikely event the Man and Van service provider does not arrive at your pick up address, please contact us immediately.
All payments made to Man and Van service providers must be made in cash or by pre-arranged credit or debit card.
30. Losses or damage
Once the job is completed and payment is made we do not accept responsibility for damaged or lost property. In the unlikely event of any damage to your items you must report within 24 hours of the completion of your booking. It is required that you have dated photos of the items concerned. Any estimates in relation to replacement or repair of damaged goods or property must be provided within 30 days of the move date. The Man and Van service provider that completed the job takes full responsibility for the damaged items.
31. Promotional discounts
We often offer promotional discounts to our customers. However, Man and Van service providers can opt-out from our discounts offers due to already heavy discounted prices on their services.
32. Poor standard products
Please note that Quick Man and Van or its Man and Van service providers will not take any responsibility for any damage involving any poor standard products (like Ikea, Argos, The Range, etc). If you are unsure whether the type of product is covered please contact us.
33. Profile and Van pictures
All Man and Van service providers select their own logo or profile picture when registering with Quick Man and Van. Quick Man and Van accepts no liability for the pictures displayed on the Man and Van service providers' pages. In the case of copyright infringement please contact Quick Man and Van and we will remove the image.
The pictures displayed in the quotes does not create obligations for the driver to complete a booking using exactly the same van shown in the quotes. The van will comply to the specified dimensions in the Van Size Guide.
34. Driver Reviews
Every time a job is completed we invite the customer to leave a written review on Quick Man and Van platform for the driver that completed the job. The content the customer writes must be unique and becomes Quick Man and Van's intellectual property (with immediate effect). If a customer desires to hide their identity in the review, Quick Man and Van can hide partially reviewer's name (the family name will be shown as initial) if the customer submits a request in this sense using our contact form.
35. Limitation of liability
Quick Man and Van will not be liable to you in respect of any acts or omissions of its employees or sub-contractors, whether such liability arises in contract (by way of indemnity or otherwise), tort (including negligence), misrepresentation, breach of statutory duty, restitution or otherwise, provided that nothing in these Terms and Conditions will limit or exclude Quick Man and Van's liability to you for personal injury or death caused directly by Quick Man and Van's negligence.
Last updated 1st January 2019
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