Driver Profile

The driver (AJ) was very professional and friendly. It was roughly a 1 hour journey but the whole move went smoothly and trave time passed quickly. I would definitely book this service again in the future.

Very friendly, great communication, great service x

Jamal was the most hard working young man. He was unfortunately late but he did call me to say he was stuck in traffic. The whole move of my things went smoothly and Jamal was excellent.

Rajesh packed up his van and then refused to move the remaining boxes, saying he was only responsible for the contents of the van. He neglected to mention this while we were helping him load the van - if he had, he could have done the van and we could have done the car. He drove straight off to the storage unit - his whole priority was to finish the job as quickly as possible, and to be done within an hour when he had been paid for two. He was not very good at manoeuvering heavy items and our walls have some new scrapes now. He texted the evening before the booking to say, with zero apology, the time would be moved by an hour due to 'road and rail strikes'. There were no road strikes on that day and I'm not sure why rail strikes would have had an impact. I would have much rather he just asked to move the booking in good time rather than this kind of stuff. Overall, he got the job done but it wasn't a great experience.

RAJESH was INCREDIBLE!!! On time, friendly and very affordable-- we would HIGHLY RECOMMEND!!!

I was slightly irritated by the fact that the driver made up a reason to charge extra to pay for the large van they brought when the stuff would have easily fitted into a medium van, but of course there was no way to prove it and no point in arguing. As for the booking platform, a reminder email would have been sensible.

No comment

Excellent and friendly service, exactly what I had hoped for.

He was ok

The person who was supposed to come didn’t come and instead sent someone else who didn’t even know Rajesh( assigned driver). He was 30 mins late. First, Rajesh will convince you for bigger van to charge extra. It’s only when I saw the van size I realised it is way bigger than my requirement. No straps or blanket of course. Then they claimed I gave wrong info but I had clearly written everything while booking. So I had to move half of the stuffs myself. Then Rajesh called and accused me of giving wrong information but he was actually trying to get paid extra money, when I had given as accurate information as possible. Later I realised I had to pay way extra for moving, so you can’t rely on the rates given in the website because Rajesh will create a situation to get extra money. Anyway a horrible experience. Even the driver who came apologised for Rajesh’s behaviour and for charging me extra money. Anyway I only gave 2 stars because the driver was polite and he also felt bad for making me pay extra and the way they treated me. So beware of this company (I read similar reviews but ignored and paid the price) thanks

Great service. Very happy with it.

They are very quick and polite

Raj contacted me the day before the check details of what was to be transported so he brought the correct sized van - I had ordered a van that was far too small for the job - and bought a big enough van. Raj called me 10 minutes before he arrived to let me know he was on his way. Ray was very helpful and positive.

No comment

He insisted to come earlier, and even though booked the van for 2 hours he wanted to leave after 1 hour because “he has another order,” and wanted to drop my things in front of the building before the new landlord came to give me the keys. They also forgot one box back at my previous accommodation because they were rushing the process.