Latest client reviews
16 Nov 2020
Overall Lucas was very helpful to move the boxes from my old apartment. The only thing there was some error in communication because the website had promised that the driver would be helping to get the stuff from apartment floors using a lift but Lucas was not made aware of it from my understanding. It wasn't communicated to the driver properly. After all, it is a removal van service therefore I would expect the driver to help to get the stuff from the apartments to be placed in the van and i did pay for it to be done. Also, it's not best to be told there is too much stuff when all the boxes could fit in the van as it was a 1-bed apartment and there were no very huge items and only two small pieces of furniture, all other items were in medium-sized boxes. In the end, everything was safely transferred without breaking although I think the boxes labeled fragile can be handled with a bit more care. Overall a big help in the moving process!
08 Nov 2020
Fantastic. Really would recommend Lucas.
02 Nov 2020
Driver complained a bit and was not enthusiastic when helping me to carry the boxes but still did. I paid 63GBP including one flight of stairs at the destination but he was not aware and did not carry the boxes until I let him know I had paid. The distance between the pick-up and destination was only 0.8 mi and the job was easily done within 1 hour. Therefore, I do not think it was worth the money I paid. He was a good person and it was probably not his day but I would not book with him again.
QMAV Response: We investigated the issue and Lucas has indeed a very bad day (family matters) which made him to work different than usual. We know that this is not the customer's fault and we discussed with Lucas in case similar situations will occur, to let us know and we will send somebody else to complete the job.
24 Oct 2020
Driver was early and helpful with loading/unloading. I had everything boxed up so didn't need blankets.
23 Sep 2020
14 Sep 2020
07 Sep 2020
Driver was late due to bad traffic. Very friendly and helpful
04 Sep 2020
Driver was a little late but this was due to a long job before mine and he contacted me early to let me know he might be late. The driver was very helpful and very friendly. Five stars!
01 Sep 2020
Lucas was excellent. He rang to say what time he would arrive. He was very pleasant and extremely helpful. I would have no hesitation in using him again. Thank you very much
14 Jan 2020
Great stuff - thanks Lucas - !
22 Oct 2019
Lucas is such a gent, friendly and very helpful, he went above and beyond! If you’re looking for a great service then look no further than Lucas, I’d highly recommend him!
29 Sep 2019
Driver was helpful, patient and friendly. He was only delayed because his previous job overran. Would recommend.
30 Aug 2019
Very helpful driver!
17 Aug 2019
Want satisfied at all,the website stated the driver would help but he wasn't very helpful at all. Will never use you ever again the service was terrible
QMAV Response: The driver is on probation because of the bad review. If this will happen again we are considering closing his account.
14 Aug 2019
Lucas was extremely helpful, efficient and polite, would definitely use again.