Driver Profile

Kevin arrived 30 minutes late. A bit disappointing as I told him I needed him at the property for 8am sharp because of a delivery scheduled in the morning, but there were traffic problems, so not entirely his fault. He was friendly and did a good job with the loading / unloading. The whole operation took 2h40m, whereas I only paid for 2h30m, so I got charged £20 for an extra half hour. Overall Kevin was fine. Giving him 3* as he could have been better, could have been worse - somewhere in the middle.

The driver and one helper arrived 15 min late but they were very helpful and professional.

Kevin was friendly and helpful and I would definitely use his services again

Very nice, efficient and reliable. Would definitely recommend and book them again.

Driver was very efficient and helpful, I would choose him again

No comment

Very polite and willing to undertake any task

Kevin is very helpful

It took 2 men 4 hours to empty a small 2 room first floor flat with a lift (no white goods) and transport a 5 minute journey to the new address. My son in law and my 80 year old husband had to help unload to save us being charged even more extra time. They arrived 1hr late and took over 20 mins to arrive at the new address having taken a break which they say they deducted from our time. They also collected an item from another house while on our job. They were however at all times courteous and friendly.

QMAV Response: The driver explained: When we arrived and was shown the items (which were quite a lot) and the location of the building, I told them it would take longer than they expected. The building was a block flat and the nearest loading bay was about 70 meters away. . The building had lift and the nearest lift was about 50m away from their door. You can imagine walking total distance of 120 meters to move each item and how long it should take. The customer booked for a Luton Van which apparently means they knew they had so many items. Their items almost filled up the Luton van. It was really difficult job. The customer did confirm to us they underestimated the size of items they had. The customer complained of taking 20 minutes to arrive. I explained we were dehydrated due to high temperature and stopped at BP Station to buy some drinks. When we asked for cold water af the collection address, she said they didn't have one. Despite my explanation she kept complaining. I think it is a common sense for the customer to understand that people doing such difficult job under the sun should atleast drink cold water.

No comment

Kevin was very efficient and helpful and packed my items very carefully . I was done and all unpacked very quickly ! Highly recommended !!

Excellent service, cheerful, helpful, good problem solver, a pleasure to work with. Tim Beasant

Called the night before to confirm details. Arrived in good time. Move went as smoothly as I could have hoped. I would use them again.

Despite the fact the driver was late because of traffic, Stanley was super helpful with the van loading and unloading. Definitely recommended!

Very friendly guys, careful with valuable items through tight gaps and respectful. Highly recommended team with Kevin at the helm. :-)