Man and Van in London, N22

Frank did a great job. Our move went smoothly, would recommend!

We booked our van for 10 am. I called at 10 past to ask where he was and he seemed confused about why I was calling and didn’t know he had a job. I called him 20 minutes later and he said he was unloading things from his van. He didn’t end up getting to us till 11.20!! 1hr and 20 mins late. I have now been charged extra by my cleaner as she had to wait for him to arrive so we could move the stuff out of the house. Our storage unit charged us for being late and our landlord is upset with us for not vacating the property on time. I am very upset with the service. When I called to get a refund the operater names George said as the journey had been completed I could not get one and that sometimes the vans are late. I find this unacceptable. I paid my deposit and received my confirmation email. I should not have to call the driver to see where he is nor should I have to wait 1hr and 20 mins!! I expect someone to contact me to discuss some sort of compensation for the disaster that was this morning. Rosannah Lenaghan
QMAV Response: Driver was indeed late during some personal issues. We apologize for the inconvenience . As long driver completed the job, as it is specified in our terms and conditions, we can't offer any compensation, mainly because the driver needs to cover the fuel and the time spent on the job (and since we aim to keep our prices low, there is no amount left for compensations).

Frank was great, really helpful in moving everything about and fitting all of our stuff in the van.

Really good experience with Frank. Everything ran smoothly and he was a great guy. Would definitely recommend to others.

Frank was extremely helpful, taking great care with my belongings. Would highly recommend him to anyone else.

Frank was brilliant. He was really quick, efficient and polite. He made our move super easy and stress free. Thank you Frank. Emma and Mark.

Very helpful. Pleasant man.

I could get good help from Frank. He arrived on time and gave me a efficient help. I will ask him again when I need help to move stuff.

I don't recall straps or blankets and the van was fairly grubby inside and a bit rough and ready outside...the driver however was very helpful and polite.

Frank was very nice and helpfull.

Frank was very helpful

Frank was by far one of the nicest and most helpful moving men ever!!!! He was so prompt and very professional!!!! Will be using him again for sure! James & Liz

Great experience. Frank was early/on time. Kept in touch and drove very well. Recommended.

The driver was very helpful and managed all the upcoming difficulties with loading, parking and reloading , before I was ready with the move. He was on time, and arrived without trouble to the destination. I recommend his services. I do not know about blankets and stripes, but I think I did not need them.