S.E.N.T.R.A REMOVAL SERVICES


"Very friendly, professional and polite. Always have a CAN DO attitude. Our customers come first."

2,953
Miles driven
78
Jobs done
27
Customer reviews

We are a company that provides cleaning, removals, waste recycling and delivery services.

We cover all London and outside london.

Our prices are competitive and affordable.

We are reliable and our prices are honesly charged to meet customers expectations. We thrive to provide an unforgettable customer's experience and always put our customers first and endlessly improve the quality of our services. Please see our positive feedback about our staff.

terms and conditions 

by agreeing to NO help needed, this means that the customer will load the van from start to finish. Moving items around can be both risky for the customer and other people such as pedestrians and other nearby parked cars. By selecting No Help Needed, you are agreeing that you will be liable for any damages occurred by you to vehicle(s) and /or pedestrians. We will not be able to step in should adverses situations occurring you choose NO Help Needed. We have public and liability insurance that covers our member of staff only.

When ordering a small van, please make sure that you have evaluated all the items that could fit in a small van. If you select a small van and it turns out you have more items to fit in small van, We reserve the right to charge an adjustment price according to the items you have. We treat all customers fairly so we expect that all customers declare all items they have to avoid confusions or disappointment. 

When selecting driver helping, this means that the driver will give you a hand with your items but in no circumstances, it means that the driver will move all your items by himself. If you are  not prepared to help load your items, please select driver plus one person.  We have driver's assistants to help with loading your items into the van, so  please use this option if you have more items to be handled just by one person.

Payment

As a registered company, we are able to take card payments and bank transfer as well as cash payment. We work in partnership with quick man and van, in some circumstances quick man and van will take the full payment or part payment depending on the customer'a choice at the time of booking. Any remaing balance to pay,  should be either be paid by card or cash to the driver or bank transfer or direct debit by calling the company directly. Any overtime incurred from the removal should be paid to the driver before departure time. Failure to pay for this, will incur surcharge and overdue payments fees up to £8 a day or £56 a week in addition to the final overdue balance. This overwill continue to roll on a daily basis and the customer will be liable to make a full payment including overdue charges. By booking with us, you agree to these terms and conditions.

Late arrival

It is often beyond our control if the driver's running behind schedule. This could be either due to traffic or other unforeseen circumstances such as a road accident or road blocks or heavy traffic due to rain or other issues. Please bear with the driver on this particular occasion because they will try their best to reach you as soon as they can.

Feedback

You may be contacted by S.E.N.T.R.A to provide feedback about your removal experience. Please be honest to highlight issues needing improvement and/or adjustment. We take feedback very seriously because it is key to better service, so please do not be reluctant to provide us with one. 

 

Latest client reviews


Mathieu

23 Oct 2017

Nice blokes but we did most of the work ourselves... They arrived late but did let us know and to be fair it was traffic related. One of the guy went to have food straight away and never really helped. The other one did quite a bit though. In fairness they were not the company we booked and we had quite a bit to move (a truck full). Otherwise the guys were quite helpful and friendly. I guess you get what you pay for.

Was the driver on time? Yes
Did the driver had straps and blankets? No
Was the driver respectful? Yes

Eelinn Vanquaethem

17 Sep 2017

Was the driver on time? Yes
Did the driver had straps and blankets? No
Was the driver respectful? Yes

Marta Manes

10 Sep 2017

Was the driver on time? Yes
Did the driver had straps and blankets? No
Was the driver respectful? Yes

Uthishra Ravitharan

02 Sep 2017

Amazing person. He didn't even let me carry a lot of stuff he carried most of it on his own. The place I was moving to didn't have any lifts but he carried everything and didn't take too long at all. He was very respectful towards my items and made sure they were securely put into the truck. Called to inform me he will be late but gave me an estimated time due to the delay from the previous clients. Great helpful person, very organized in terms to arranging the items. I would forsure hire this company again for my next move.

Was the driver on time? Yes
Did the driver had straps and blankets? Yes
Was the driver respectful? Yes

Aneil

07 Aug 2017

Chaddy and his assistant are absolutely lovely guys - they were a bit late because of a previous job but communicated that well so it wasn't too problematic. They did a great job and were very kind / respectful.

Was the driver on time? Yes
Did the driver had straps and blankets? Yes
Was the driver respectful? Yes

amaNDA ECCLESTON

04 Aug 2017

Prompt and patient on a tricky job. Would recommend and would use again.

Was the driver on time? Yes
Did the driver had straps and blankets? Yes
Was the driver respectful? Yes

Alice Gunn

29 Jun 2017

Was the driver on time? Yes
Did the driver had straps and blankets? No
Was the driver respectful? Yes

Shaikha

21 Jun 2017

The driver was great

Was the driver on time? Yes
Did the driver had straps and blankets? Yes
Was the driver respectful? Yes

Lauren Greaves

09 Jun 2017

He was very helpful with us loading and unloading our bags.

Was the driver on time? Yes
Did the driver had straps and blankets? Yes
Was the driver respectful? Yes

Gemma White

07 Jun 2017

An awesome moving experience! Everything was moved super quickly and super carefully. Lots of bulky and fragile items moved with ease. Would gladly recommend and will definitely use again!

Was the driver on time? Yes
Did the driver had straps and blankets? Yes
Was the driver respectful? Yes

Kristin Skarsholt

07 Jun 2017

This guy took the job with one working day's notice, which was fantastic. He was in touch beforehand to present himself and to reassure me he could take the items I'd listed beforehand. He was in touch by phone when he neared the pick-up point and again when he was nearing our drop-off point. Throughout a friendly and patient fellow! Keeping his contact details to hand for future removal jobs.

Was the driver on time? Yes
Did the driver had straps and blankets? Yes
Was the driver respectful? Yes

Justin Hutchinson

05 Jun 2017

Expectations exceeded! He was very professional, both to interact with and in the move itself. And he went out of his way to return an item that we had mistakenly left behind. I would definitely use him again for a move of this size.

Was the driver on time? Yes
Did the driver had straps and blankets? Yes
Was the driver respectful? Yes

Nuno Silva

05 Jun 2017

Nice and friendly driver. All out stuff was packed in a nice and securely.

Was the driver on time? Yes
Did the driver had straps and blankets? Yes
Was the driver respectful? Yes

Andrew Fernandes

05 Jun 2017

Very polite, flexible and helpful. I would highly recommend!

Was the driver on time? Yes
Did the driver had straps and blankets? Yes
Was the driver respectful? Yes

Massimo

04 Jun 2017

Was the driver on time? Yes
Did the driver had straps and blankets? Yes
Was the driver respectful? Yes